In March, I wrote a post saying don't buy an LG LCD television, and I still state the same thing.
Here is a more detailed listing of what happened.
In January I brought the LG LCD television from Circuit City. I registered the television for the warranty, even though I thought that was a waste of time. After all, LG is a "big brand name" and I "knew there would be no problems" with the television.
In February, the television video went black but the audio was still around. We called LG for support and they determined they had to send someone out to look at the television.
A company that handles LG warranty work came out. The serviceman looked at it, called into LG and ordered a video board.
He came out again, installed the video board but LG sent the wrong board.
He came out again, 2 weeks later, installed the video board but it didn't work. He said he was ordering the main controller board.
He came out again and put in the board but that didn't work either.
We called to complain and they said they were going to send someone out again. At this point, that wasn't good enough and we told them so. We wanted our money back. They said that wasn't possible. The warranty states they will replace the television with a refurbished model but they still needed paperwork from the company that did the servicing.
When they called to say they had the paperwork, I answered and said it was now June, and we still do not have a working television. In that time, I told them, that we got a house ready for sale, brought a "new to us" house, sold the other, and refurbished the "new to us house." This started in February and it's now June. A refurbished television was not good enough. I was told that if, AFTER REVIEW(!), we had good grounds, we would get a new television instead of a refurbished model.
Below is what I remember saying:
"I don't want a new LG television, because quite frankly, your televisions stink. When a new model stops working after 1 month, you have quality control issues. Not only that, but I went online and saw your knowledge base which has this issue as the number one issue on the knowledge base under this problem. Next, I went to technical forums and I found out I'm not the only one with this same problem. OBVIOUSLY, your company manufactured a poor product.
"Here's the situation. Maryland has a lemon law that covers cars and products above a certain price. I believe the television is covered under the lemon law that states I have to give you 3 tries to fix the problem before I can request my money back. Your warranty person has been out 4 times, with 3 service fixes that failed.
"If I don't get my money back, I'm going to send a letter, with screen shots of the LG knowledge base and URL and screen shots of the technical forums that show LG has a problem with the televisions, to the Consumer Protection Division of the States Attorney's Office of Maryland. I'm also going to give the gory details of the failed services.
"I happen to be a little tech savvy. I have a blog account that has one more blog that I can create. I will create a blog that gives the details of the LG television, open it up to comments, hunt around for other LG complaints and post it there. The blog will be indexed by Google.
"I also happen to have Pre-Paid Legal, and if necessary I will contact them to see if it can go to another level, including the option of class action lawsuit."
The outcome is, we ship the television back to them, at their expense, and I get the money back, with the taxes paid.
Don't buy an LG television!